Terms & Conditions

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Ordering

How To Order
You can buy online or alternatively you can come to our branch

Order Time
Our last order time for same day despatching is 2pm Monday - Friday.

Pricing
All prices on our website include VAT.

Payment
We prefer Paypal payment, we accept British Pounds or Euros .

Order Fulfilment
If your order is placed before 2pm Monday - Friday, we will ensure that your order is despatched the same day by the selected courier method.


Returns / Picking Errors
Returns
If it is necessary to return goods to us we try to make this as straight forward as possible.

Our Mistake
If we may make an error in your order we will send out the correct item out to you with no additional carriage charge. We will also arrange for collection of the incorrect item.

Damaged Goods
We check all items before they are despatch to ensure they are in perfect condition. If damage happens in transit please call us on 020 8320 6762 within 48 hours of the delivery. Please have your invoice number to hand and let us know which items are damaged. We will replace the damaged items free of charge and arrange for the damaged items to be collected and returned to us.

Your Mistake / Changed Your Mind
If you wish to return products that have no fault with them then we reserve the right to charge a restocking fee of 20% subject to compliance with EU distance selling regulations for consumer purchases. The restocking fee is is due to the administration costs and credit / debit card surcharges that are incurred in processing the order. You are responsible for returning the items to us in perfect condition at your expense. Please ensure you pack the items properly as if any item is damaged it will not be accepted for return. Carriage charges cannot be refunded once the order has been despatched from Carcar Style Ltd.

Picking Errors
If your order is missing any items please contact us within 48 hours of delivery. When calling us please have to hand the invoice number. Also please advise us if there was any damage to the parcel packaging. Where applicable we will replace any missing items. If we are not notified within 7 days of a picking error we cannot replace missing items.